Reluctant Hero

On September 11, 2001, Michael Benfante went to work, just like any other day, in his 81st-floor office in the World Trade Center North Tower. Moments after the first plane struck, just twelve floors above him, Benfante organized his terrified employees, getting them moving down the stairwells. On his way down, he and another co-worker encountered a woman in a wheelchair on the 68th floor. Benfante, the woman and Benfante's co-worker then embarked on a 96-minute escape--the two men carrying the woman down 68 flights of stairs and out of the North Tower, just minutes before it imploded. A ca...