Deming management at work

Let's face it -- Americans are living in a business environment that is self-conscious and insecure. Companies are no longer meeting their full potential. Manufacturing and service have gone to the dogs, and the climate is one of dismay and despair. But hidden among these messages of declining levels of quality and productivity, defying the voices of doom and gloom, one man and his revolutionary approach to management stand out. Dr. W. Edwards Deming is revitalizing American industry and demonstrating through his successful clients, disciples, and advocates that corporate America in the nin...